You have 14 days to cancel from the day you receive the goods.
To exercise your right of withdrawal, you must fill out the following form: Returns and right of withdrawal – Perfumondo ApS. You must then return the item no later than 14 days after you have notified us.
You are responsible for the cost of return.
30-day satisfaction guarantee
On selected products we offer a 30-day satisfaction guarantee. You can return the item and get a full refund – excluding return shipping.
Conditions:
The item must be in the same condition as upon receipt.
Original packaging and accessories must be included.
No visible signs of wear.
Please contact us first – we will send you a return label. Returns without our label will not be processed.
Right of complaint 2 years
You have a 2-year warranty for defects that are not due to improper use. We cover repair, replacement or refund depending on the situation.
If you make a complaint within 12 months of receipt, we assume that the defect was present upon delivery unless we can prove otherwise. After the first 12 months, you must be able to document that the defect was present from the start.
If a complaint is rejected, a processing fee of DKK 250 per half hour (maximum DKK 500) will be charged.
Returns – how to do it
Contact us with your order number and reason for return.
We will send you a return label.
Follow the return instructions carefully.
Pack the item securely and attach a copy of the order confirmation.
Returns without our return label will not be processed.
Refund
Upon approval of the return, we will refund your amount, less any shipping and depreciation. The amount will be refunded to the same payment method used when ordering. We may withhold the refund until we have received the returned item.
Contact information
Perfumondo ApS Lyngbyvej 83A 2100 København CVR: 46518489 Email: info@perfumondo.com Telefon nummer: +45 60 555 228 Mandag til fredag: 10.00 – 19.00 Lørdag og søndag: 10.00 – 14.00
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