Servicevilkår

Terms and Conditions for Perfumondo

General Information

Perfumondo ApS
Lyngbyvej 83A
2100 København
Denmark
CVR: 46518489
Email: info@perfumondo.com
Phone: +45 60 555 228

Prices

All prices are in Danish kroner (DKK) and include VAT and taxes. We reserve the right to change prices without notice. We reserve the right to correct printing errors, pricing errors, and sold-out or discontinued items.

Payment

We accept payment with:

Visa / VISA-Dankort
VISA Electron
Mastercard
MobilePay

Payment will only be charged once the order has been shipped. All amounts include VAT.

Delivery

We ship throughout Denmark with GLS, PostNord, or DAO. Delivery time is usually 1–3 business days. Shipping prices start from DKK 0.

Delivery responsibility and lost packages

Perfumondo is your point of contact for delivery issues. If your package has not been delivered within the expected delivery time or appears to have been lost, please contact us.

We will open a missing parcel investigation with the carrier and keep you updated. If the package cannot be located, we will either send a replacement or refund the amount.

Failure to collect and returned packages

If a package is not collected and is returned to us, we will refund the price of the item minus the actual return shipping costs.

If you would like the order to be shipped again, new shipping costs will be agreed upon.

We do not deliver outside Denmark, including the Faroe Islands or Greenland.

Note: If there is no space available at your selected delivery location, the package may automatically be redirected to the nearest available delivery location.

14-Day Right of Withdrawal

You have 14 days to cancel your purchase from the day you receive the goods.

To exercise your right of withdrawal, you must send us an email at info@perfumondo.com with a clear statement that you wish to return the item.

You must then return the item no later than 14 days after notifying us of your withdrawal.

You are responsible for the cost of returning the item.

30-Day Satisfaction Guarantee

On selected products, we offer a 30-day satisfaction guarantee. You can return the item and receive a full refund, excluding return shipping costs.

Conditions:

The item must be in the same condition as when it was received.
The original packaging and accessories must be included.
There must be no visible signs of wear.

Please contact us first, and we will send you a return label.

Returns sent without our return label will not be processed.

2-Year Right of Complaint

You have a 2-year right of complaint for defects that are not caused by improper use.

Depending on the circumstances, we may offer repair, replacement, or a refund.

If you make a complaint within 12 months of receiving the item, we assume that the defect was present at the time of delivery unless we can prove otherwise.

After the first 12 months, you must be able to document that the defect was present from the beginning.

If a complaint is rejected, a processing fee of DKK 250 per half hour, up to a maximum of DKK 500, will be charged.

Returns – How to Do It

Contact us with your order number and reason for the return.
We will send you a return label.
Follow the return instructions carefully.
Pack the item securely and include a copy of the order confirmation.

Returns sent without our return label will not be processed.

Refund

Once your return has been approved, we will refund the applicable amount, less any shipping costs and depreciation where applicable.

The refund will be issued to the same payment method used for the original order.

We may withhold the refund until we have received the returned item.

Privacy Policy

We collect and process your personal information for purposes including order fulfillment, delivery, and customer support.

Read our full Privacy Policy here:

https://perfumondo.com/policies/privacy-policy

Complaints

If you have a complaint regarding a product or your experience with us, please contact us directly at:

info@perfumondo.com

We will do our best to find a suitable solution.

If a solution cannot be reached, you have the option of submitting a formal complaint to:

Center for Complaints Resolution
Carl Jacobsens Vej 35
2500 Valby
Denmark

Web: www.forbrug.dk